Wylo is a highly customizable and comprehensive community platform for brands, creators, coaches, solopreneurs, organizations, and more to build and manage powerful white-labeled online communities effectively.
This Privacy Policy outlines the practices of Wylo Networks Private Limited ("Wylo," "we," "us," or "our") regarding the collection, usage, and disclosure of information about you when you utilize our web application ("Community App"), our website located at https://wyloapp.com, and any other services associated with this Privacy Policy through the Website or the App (collectively referred to as the "Services"). Please note that this Privacy Policy does not extend to any other data collected or utilized by Wylo, including information obtained through websites that are not linked to this Privacy Policy.
We own the right, at our discretion, to change, modify, add, or remove portions of this Privacy Policy at any time. If we make updates, we will notify you by revising the date at the top of the policy.
We encourage you to review the Privacy Policy whenever you access the Website, App, or Services or otherwise interact with Wylo to stay updated about our information practices and the choices available to you.
When customers and their administrators utilize our Website, App, or Services to establish accounts for their users or manage content related to their data ("Customer Data"), we have contractually obligated ourselves to solely process this information on behalf of and according to the instructions of the respective customer. In cases where applicable, this designates the customer as the "data controller" or "business," while we function as a "processor" or "service provider" for such information. This Privacy Policy does not extend to such processing activities. We recommend reviewing the privacy policy of the respective customer if their processing activities involve your personal information.
When utilizing the Website, App, or Services, we may gather various types of information about you. Some of this information may be classified as "personally identifiable information" ("PII") or "personal information" ("PI"), which means it can reasonably identify you or your device, or could reasonably be connected to you.
Information You Provide to Us:
When you create a community with us, we may ask you to provide us with identifiers and contact information such as your full name, email address, and any other information you may provide. We may also collect identifiers when you participate in any interactive features of the Services (like send us a message through our Services), fill out a form, publish statements on our platform, participate in a contest or promotion, make a purchase, apply for a job, communicate with us via third-party social media sites, request customer support, or otherwise communicate with us.
When you pay for our Services, we ask for your credit card information. Your credit card is passed directly to our payment processor. We do not store this information on our servers. We do store a record of the payment transaction, including the last 4 digits of the credit card number, for account history, invoicing, and billing support. We also store your billing address to calculate any GST due in India, to maintain records that may be used for investigations of potentially fraudulent credit card transactions, and to print on your invoices. We may collect commercial information such as your purchase history, including records of products or services you have purchased, provided, returned, or are considering purchasing from us.
Finally, we may collect other content and information you share through the Services when you submit information or content, participating in online communities, or when you otherwise interact with our Services. When you interact with other users, our customers, their admins and their online communities on our Website, App or Services, they may collect any content or information you share with them. Wylo may also collect any content or information you share with others through the Website, App or Services.
Information That May Be Collected Automatically Through Our Website, App, or Services:
When you interact with the Website, App, or Services or engage in transactions with us, we and our third-party partners may gather information provided by you, details regarding your usage of the Services, and information pertaining to the device utilized to access the Services, including:
Device Identifiers: Identifiers, such as your IP address, identifiers associated with browser cookies, and similar technologies we deploy on our Website, App, or Services;
Internet or Other Electronic Network Activity Information: We and our third-party partners may collect information about the devices and computers you use to access our Services, such as browser type, language, operating system, the referring web page, pages visited, and hyperlinks clicked. When you use our Services, we may collect usage information sent to us by your computer, mobile, or other access device that tells us how you are using the Website, App, or Services and other information about your internet activity (“Usage Information”), including the pages you visit, purchase information and your checkout process, your location when you access or interact with our Services, and other similar actions.
Commercial Information such as your purchase history, including records of products you have purchased or are considering purchasing from us, services you have provided or have had provided to you, such as transactional information when you make a purchase, we collect information about the transaction, such as services provided, product details, purchase price, and date and location of the transaction.
Geolocation Information. We may derive the approximate location of your device from your IP address. We may combine this information with other location-based information, such as your billing or postal code.
Information Usage
We utilize the information collected about you for various business and commercial purposes, including, but not limited to:
Improving and maintaining the Website, App, or Services to enhance and personalize your experience.
Processing and documenting transactions.
Providing the Website, App, or Services to our users, customers, administrators, and online communities. It's important to note that other users, customers, and administrators may utilize your personal information for their own purposes, such as delivering content, discussions, events, and memberships.
Sending technical notices, updates, security alerts, and support and administrative messages.
Addressing your comments, questions, and requests, and offering customer service.
Communicating with you about products, services, offers, promotions, rewards, and events offered by Wylo and others, and providing news and information we believe will interest you.
Analyzing trends, usage, effectiveness, and activities related to our Website, App, or Services, including offers, advertising, communication features, and customer service.
Detecting, investigating, and preventing fraudulent transactions and other illegal activities, and safeguarding the rights and property of Wylo.
Combining information obtained from our Website, App, or Services and other sources to better understand your needs and provide improved service.
Maintaining appropriate records for internal administrative purposes.
Information Sharing
We may disclose information about you, including personal information, as outlined below or as further detailed in this Privacy Policy:
With Service Providers or Customers: We may share your information with vendors, consultants, and other service providers under contract who assist with our business operations or to whom we provide services (such as web hosting, IT operations, consumer requests management, direct mail and email distribution, site analytics, legal and compliance services, and customers purchasing services from Wylo). With your consent, we may also share your information with our customers.
With Other Users of the Website, App, or Services: Information you provide or share with other users on the Website, App, or Services may be used for their own purposes. Any information or content you post, such as photos, comments, or participation in online communities, may become public on the Internet depending on your privacy settings. You can control the data you share through privacy settings on some social media sites. Please refer to the privacy policies and terms of use of these third-party sites to learn more about their privacy practices, which we do not control.
With Legal and Law Enforcement: We may share information collected about you with law enforcement, governmental agencies, or authorized third parties in response to verified requests related to criminal investigations or alleged illegal activities. We may also disclose information if we believe it is required by applicable law, legal process, or lawful requests from public authorities to meet national security or law enforcement requirements.
In Connection with a Change of Control: Your information may be transferred or disclosed in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or part of our business by another company.
With Your Consent: Where applicable, we may share your information with your consent or at your specific direction.
Social Sharing Features
The Website, App, or Services may include social sharing features and integrated tools that allow you to share your activities on our platform with other media, and vice versa. By utilizing these features, you may share information with your friends or the public, depending on the settings you configure with the provider of the social sharing feature. For further details regarding the purpose and extent of data collection and processing associated with social sharing features, please refer to the privacy policies of the entities offering these features.
Links to Third-Party Sites
Our Website, App, or Services may feature links to other websites. Additionally, other websites may reference or link to our platform. It's important to note that these external websites are not under our control. We advise our users to review the privacy policies of any website or mobile application that collects personally identifiable information or personal information. We do not endorse, monitor, or approve the privacy practices or content of these external websites or mobile applications. Visiting these sites is done at your own discretion and risk.
Advertising and Analytics Services Provided by Others
We may authorize third-party partners and tools to provide analytics services and display advertisements on our behalf across the Internet and within the Website, App, or Services. These partners may automatically gather Device Identifiers and Usage Information using technologies such as cookies and web beacons. This data collection may include tracking mouse clicks, movements, page scrolling, text input into website forms, and other browsing, search, or purchasing behaviors. These tools may also record information you input while interacting with our Services, as well as other websites and applications. Wylo and our third-party partners may use this information to analyze and track data, assess the popularity of specific content, deliver targeted advertising and content on our Website, App, or Services tailored to your interests, and gain insights into your online activities.
Your Choices
Account Information:
You have the option to update and rectify specific Account information you furnish to us by logging into your Account at any time. If you prefer to delete or deactivate your Account, you can contact us via email at support@wyloapp.com. Please be aware that we may retain certain information as mandated by law or for legitimate business reasons. Additionally, we may preserve cached or archived versions of information pertaining to you for a designated duration.
Location Information:
If you initially agree to our collection of location information through the Website, App, or Services, you can later opt out of this collection at any time by adjusting your preferences on your computer or device. However, please note that disabling this feature may affect the functionality of certain features.
Communications with Wylo:
We aim to communicate with you in ways that suit your preferences. This may include email communications containing special offers and announcements about new products. If you no longer wish to receive marketing communications from the Website, App, or Services, you can unsubscribe or opt-out by clicking the "Unsubscribe" link at the bottom of any marketing-related email you receive from Wylo. Please be aware that even if you opt out of promotional communications, you may still receive transactional communications, such as emails regarding your account or purchases.
Contact Us:
If you have any questions, comments, or concerns regarding our Privacy Policy, please email us at support@wyloapp.com. However, please refrain from sending confidential, sensitive, or personal information to this email address.