Fee, Payments, Billings, and Refunds

Membership

Accessing the platform, and opening an account, and using the platform is free for the users.

Service Fee

The company may charge a service fee for availing specific Services and such fee will be determined by the company and the experts from time to time.

Pricing

All prices quoted for the expert’s services are subject to change until the completion of the transaction.

The company does not, whether directly or indirectly, influence the prices mentioned by the experts for their services. The pricing shown for the expert’s services is solely decided by the experts and the company is not, shall not, and cannot be held liable for any issues arising out of such pricing. It is hereby expressly provided that any discounts and/or refunds offered to you pursuant to your use of the platform are solely provided by the expert and in case of any non-compliance pursuant to a transaction, the company shall not be held liable for the same.

All prices are subject to modification/change from time to time at the sole discretion of the experts and shall be effective from the moment such revised prices are posted on the platform. It shall be the user’s responsibility to remain informed about the then-current prices for the experts’ services.

While the company strives to provide accurate pricing information, the pricing of any expert’s or any services as reflected on the platform may, due to some technical issue, typographical error, or erroneous information published by the expert, or due to some other reason, be incorrectly reflected and in such an event, the expert and on its behalf, the company may cancel any transaction made by a user for the expert's or any other services.

Purchase of expert’s services

If you wish to subscribe to or purchase an expert’s or any services made available via the platform (each such purchase, a “transaction”), you may be asked to provide certain information relevant to your transaction. Each transaction shall be subject to the company’s and the expert’s then-current payment and purchase terms.

By submitting such information, you acknowledge that it may be submitted to third parties for purposes of facilitating the completion of the transactions initiated by you or on your behalf and to otherwise handle such information in accordance with the Privacy Policy. Verification of information may be required prior to the acknowledgment or completion of any Transaction. All payments shall be made in accordance with the payment options made available by the company on the Platform.

The procedure adopted for payments to the company is as follows: You will have to make a payment of the prescribed price in order to confirm your purchase of the relevant experts’ or any services. Upon the successful payment of the amount, a receipt containing the details of the payment will be generated on behalf of the expert by the company. All invoices are denominated in Indian rupees. For any assistance or queries, please e-mail us at info@wyloapp.com from your registered email address.

You hereby understand, acknowledge, and agree that any payment made by you for any expert’s services to the company is received by the company on behalf of the relevant expert. On a monthly basis, the company will transfer the money earned by the expert to the expert’s bank account.

The subscriber shall be liable for all applicable taxes with respect to the expert’s services and this shall be in addition to the prices offered by the expert.

Payments for the expert’s services may also be made through an electronic and automated collection and remittance service (Payment Gateway) hosted on the platform through payment gateway service providers. The Payment Gateway service is provided to you in order to facilitate your purchase of an expert’s service. The processing of payment may be subject to the terms, conditions, and privacy policies of the payment gateway service providers (“Payment Gateway Service Provider”) in addition to these Terms. The terms of your payment may also be determined by agreements between you and the financial institution, card issuer, or other providers of your chosen payment method. By choosing to use the platform, you agree to pay us all charges at the prices then in effect for any use of the services in accordance with the applicable payment terms. In addition to that, you shall also be liable to pay all charges payable by you to your bank, financial institution, card issuer or other provider of your chosen payment method and the Payment Gateway for making the purchase. You represent that you have the legal right to use any payment method that you use to remit any amount to us.

The company makes no representation of any kind, express or implied, as to the operation of the Payment Gateway. The company is not responsible for any errors by the Payment Gateway Service Providers. The company reserves the right to correct any errors or mistakes that it makes even if it has already requested or received payment. The company assumes no liability whatsoever for any monetary or other damages suffered by you on account of (i) access to, use of, or reliance on the Payment Gateway services; (ii) the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Payment Gateway; (iii) any interruption or errors in the operation of the Payment Gateway; or (iv) any excess payment made by you. Further, you expressly agree that your use of the Payment Gateway is entirely at your own risk. The company does not collect and store any payment and other details provided by you for transacting through the Payment Gateway. You agree, understand, and confirm that personal data including without limitation details relating to debit card/ credit card transmitted over the internet is susceptible to misuse, theft and/or fraud and that the company has no control over such matters. The company does not represent or guarantee that the use of the Payment Gateway will not result in theft and/or unauthorized use of data over the internet. The records of the company and/or the Payment Gateway Service Provider, generated by the transaction arising out of the use of the Services, including the time the transaction is recorded, shall be conclusive proof of the genuineness and accuracy of the transaction. The details provided by you for use of the Payment Gateway Service Provider will be correct and accurate and you shall not use a debit/credit card net banking which is not lawfully owned by you. You further agree and undertake to provide correct and valid debit/credit card/net banking details. In default of the above conditions, the company or the partner reserves the right to initiate any legal action for recovery of cost/penalty or any other measures, as it may deem fit.

The company may, at its discretion, make available to you, such other payment methods, including a simple bank transfer.

While availing any of the payment method/s available on the Platform, the company will not be responsible or assume any liability whatsoever in respect of any loss or damage arising directly or indirectly to you.

Refunds

When you perform a transaction, legal obligations arise and your right to refund money is limited by our terms and policies and by the conditions of the relevant expert. Any payments done by a subscriber are not refundable. The company may, after analyzing certain requests, refund all or a certain portion of the subscription fee, in its sole and absolute discretion.

Contact Us

If you have questions about this Policy, email at info@wyloapp.com